Remote Access Service

Everyware Cloud can manage per-account Remote Access Service. For more information regarding how to setup a Remote Access Service please see section the Remote Access Service Configuration section. To use the service, each account in the platform must be assigned to a Remote Access Service instance, How the assignment is done depends on the position of the account in the account hierarchy. For the following accounts the assignment must be done explicitly by the platform administrators:

  • The root account (ec-sys)
  • The level-one child accounts (the children of the root account)

For all the other accounts the assignment is inherited from the ancestor account. This means that all the account offspring of a level-one account share the same Remote Access Service instance.

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While an account is in unassigned state its devices cannot establish connections with the previous VPN Server (and any other).

Initial Configuration

After a fresh installation:

  • Connect to the admin console using an ec-sys account administrator user
  • Select VPN Servers on the left menu
  • Select the server entry you want to modify in the VPN Servers table
  • Select the Accounts tab in the lower part of the screen
  • Click on the Add button
  • Select the ec-sys account and submit
  • Select the ec-provisioning account and submit

Assign a New Child Account

After creating a new first level account named new-account:

  • Connect to the admin console using an ec-sys account administrator user
  • Select VPN Servers on the left menu
  • Select the server entry you want to assign in the VPN Servers table
  • Select the Accounts tab in the lower part of the screen
  • Click on the Add button
  • Select new-account
  • Submit

Assign e new child account

After creating a new first level account named new-account:

  • Connect to the admin console using an ec-sys account administrator user
  • Select the VPN Servers on the left menu
  • Select the server entry you want to change in the VPN Servers table
  • Select Accounts tab in the lower part of the screen
  • Click on Add button
  • Select new-account
  • Submit

Un-assign an already assigned account

An account can be unassigned following these steps:

  • Connect to the admin console using an ec-sys account administrator user
  • Select the VPN Servers on the left menu
  • Select the server entry you want to change in the VPN Servers table
  • Select the Accounts tab in the lower part of the screen
  • Select the child account you want to remove
  • Click on Remove button
  • Submit